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in our Porsche Centrre
New measures
at our Porsche Centre.

Our response to COVID-19

distancing

Two metre distancing

For the safety of our customers and colleagues, a two metre distancing policy is operational in our Porsche Centre. This two metre distance should be maintained at all times between people and there will be no handshakes for the foreseeable future.

In addition, a one way walk system is in place and we ask all customers to observe this. Direction of travel indicators will be marked out on our floors to help with this and floor tape will be laid out to mark the safe distance in areas such as our entrances, reception, parts, service area counters, desks and handover bays.

Our-desk based colleagues will work from a fixed location in the Centre and all colleagues will maintain personal responsibility for keeping a safe social distance.

You will also see the use of Personal Protective Equipment (PPE) by our colleagues and PPE fixtures and fittings are installed across all areas of our Porsche Centre. Density of furniture and people in our showroom and office spaces has been reduced to comply with this policy, and showroom vehicle layouts ensure a safe two metre distance.

In addition to the 2 metre distancing rule and hygiene measures we have in place, customers will need to wear a face-covering and have their temperature checked. Our colleagues will also be wearing face masks or coverings during any interactions with our customers. Your details will be taken in case we need to contact you for COVID-related reasons in the future.

PPE

Personal Protective Equipment (PPE)

Personal Protective Equipment (PPE) is available for all our colleagues according to their role. You can expect to see all-customer facing staff wearing protective equipment. When driving any vehicle, seat covers will be used. All of our staff have hand sanitising gel and cleansing wipes.  Our Technicians, drivers and valeters use steering wheel covers when working on any vehicle.

PPE fixtures and fittings are installed at key locations throughout our Porsche Centre. Hand sanitising gel is positioned around all front of house locations. Perspex screens are installed at reception desks and offices which are being used for customer documentation and handovers.

In the workshop, alternate work bays are operational to ensure a safe distance between Technicians and vehicles.

You will also see floor stickers and markers to facilitate the two metre safe distance policy, and to guide customers around the showroom.

Cleaning

Showroom cleaning

Our entire Porsche Centre was deep cleaned prior to it reopening. We have a rigorous overnight cleaning process and the Centre is regularly cleaned throughout the day.

Sanitisation stations are installed across all areas of our Centre including the entrance, handover bay and service area. Anyone entering our Centre – customers, colleagues, suppliers – are required to wash their hands or use the hand sanitiser gel provided. Plastic, wipe-clean, envelopes are also provided for the safe transfer of customer keys and documentation.

All areas and surfaces are regularly cleaned including tables, hard-backed chairs, doorknobs, light switches, phones, tablets, touch-screens, remote controls, keyboards, handles and desks. Our team will wear and discard disposable gloves each time after cleaning and disinfecting surfaces. Disposable cloths are also discarded after use.

All guests to our showroom will be recorded on the guest register by the reception team but are not required to personally sign in. Please also be aware that refreshment facilities in our showroom have been discontinued for the foreseeable future.

Restricted washroom spaces are regularly cleaned and a “clean cycle” update is posted to display daily cleaning times and our COVID-19 cleaning policy.

All colleagues will be washing their hands regularly with soap and warm water for 20 seconds, and before and after every customer interaction.

Cleaning

Vehicle cleaning

All vehicles, whether customer cars or our showroom demonstrator vehicles will be fully sanitised after use. This includes:

  - steering wheel, indicator, paddles

  - interior and exterior door handles

  - touchpoints such dashboard, gear lever, lights and navigation

Please follow the link below for more information.

Showroom vehicles are displayed to observe social distancing parameters and will be locked until further restrictions are lifted. 

Customer vehicles in our workshop have both the steering wheel and seats protected with covers whilst the vehicle is being worked on. Once the work is complete and car parked ready for collection, the car is cleaned as outlined above. In the workshop, alternate work bays will be operational.

More information
Appointments

Service appointments

When you arrive at our Porsche Centre you will be greeted by a colleague wearing Personal Protective Equipment (PPE), observing social distancing. You will find clear advice and signage around our Centre to help guide you to the Service team. Floor tape is in place to help mark safe areas and perspex screening is in place on our Service and reception team desks for both colleague and customer protection.

We will ask you to turn off your air conditioning; it will be returned in the same way. In our workshops, every other work bay will be utilised for the safety of our teams.

Given the current circumstances, could we please request that you attend at the agreed service appointment booking time so that we are able to fulfil your requirements appropriately.

All paperwork will be placed in either a plastic envelope or box and will be placed in a filing tray for you to pick up rather than being handed to you. You may chose to bring your own pen for any signatures required. The plastic envelopes, boxes and trays are all be easy to wipe-clean and will be cleaned after use. You will also be asked to place your car keys either in a plastic envelope or box and the same approach will be used when you collect your car.

Onsite waiting in our lounge area for service appointments is suspended until further notice. Additionally our collection and delivery service is suspended until further notice.

At this time, only card or online payments will be accepted.  

appointments

Onsite sales appointments

You can expect a warm welcome to our Porsche Centre while we take all precautionary measures to provide a safe, clean and comfortable experience. Below are the key areas to be aware of when you visit us.

In order to protect all visitors to our business, we respectfully request that you attend at the agreed appointment booking time. If you are running late, please call and we will do out best to accommodate you later in the day or make an alternative appointment for you. Alternately, we can offer virtual appointments with one of our knowledgeable sales colleagues who can chat to you in the comfort of your home.

In line with our social distancing policy, all consultation areas are configured to ensure there is a safe two-metre distance between colleagues and customers. Our team will be wearing one-time-use disposable protective gloves and masks for any interaction with customers.

To support with part-exchange valuations, we are pleased to provide a solution that enables you to complete a condition report of your car prior to your visit. Please speak to us for more details.

Showroom vehicles will be laid out to observe social distancing parameters and will be cleaned and locked after use.  Our team will be happy to unlock any vehicle of interest allowing you to explore the car in detail. 

All paperwork will be placed in either a plastic envelope or box and will be placed in a filing tray for you to pick up rather than being handed to you. The plastic envelopes, boxes and trays are all easy to wipe clean and cleaned after use.

Appointments

Remote appointments

For customers who would prefer not to visit our Centre, a range of options have been put in place to support you remotely.

We are pleased to offer remote appointments over a choice of video platforms. We can have a virtual discussion, present a vehicle to you, support you with vehicle research and configuration, and offer advice and guidance. Please contact us to make an appointment time and agree the platform. Remote appointments can be booked for vehicle demonstrations and drives, as well as and handovers. All of these can be booked by contacting our Porsche Centre directly or our online booking form.

To support with part-exchange valuations, we are pleased to provide a solution that enables you to complete a condition report of your car prior to your visit. Please contact us for more details.

Demonstration drives can be taken from your preferred location. Our team will deliver the car to you and clean the key touchpoints on the car and key prior to you taking the drive. We are pleased to offer a connected demonstration drive experience enabling you to take a demonstration drive at a safe distance from one of our colleagues who will be in another vehicle, asking questions and helping you learn about the functionality of the vehicle over hands-free telephony. Our demonstrator vehicles are fully cleaned and seat covers provided and disposed of after use. Plastic, wipe-clean, envelopes are also provided for the safe transfer of customer keys and documentation. Proof of ID will be required prior to any demonstration drive appointment.

We can also arrange remote handovers of your car. We will arrange a virtual pre-handover appointment with you prior to your vehicle delivery to run you through the controls of your new car. Your car will be delivered by our team to the specified location at the agreed time. Our delivery team will be wearing PPE and will clean the key, steering wheel and door handles and remove protective seat covers from the drivers seat. The cleaned key will be placed in a plastic envelope on the passenger seat for you to pick up. You will also have the opportunity to have a second handover once the vehicle has been delivered for an interactive Q&A. Please contact us to arrange a convenient date and time.

Drives

Demonstration drives

We are pleased to offer a connected demostration drive experience enabling you to drive a car at a safe distance from one of our colleagues in another vehicle, asking questions and learning about the functionality of the vehicle over hands free telephony.

Our demonstrator vehicles will be fully cleaned and seat covers will be provided and disposed of after use. Plastic, wipe clean, envelopes will also be provided for the safe transfer of customer keys and documentation.

If you wish to take a demonstration drive, we will need to see your full current driving licence and National Insurance number, along with two forms of identification (such as a passport and utility bill). You may also choose to bring your own pen to sign any documentation.

Handover

Vehicle handover

Prior to your physical handover appointment, a virtual pre-handover appointment will be made enabling you see a video of the key features and functionality of your new car presented by one of our team. You will have the opportunity to ask any questions you may have.

If your handover takes place at our Porsche Centre, when you arrive at your agreed appointment time, we will show you to your new car and arrange for all documents to be signed in a safe way according to our social distancing policy.

We can also arrange remote handovers of your car. Your car will be delivered by our team to your specified location at the agreed time.  Our delivery team will be wearing PPE and will clean the key, steering wheel and door handles, and remove protective seat covers from the driver’s seat. The cleaned key will be placed in a plastic envelope on the passenger seat for you to pick up.

You will also have the opportunity to have a second handover once your vehicle has been delivered for an interactive Q&A.